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GavoTech a Partner-centric IT Support Business

Providing IT Solutions that change the way you do business

Additional Details

  • None
  • Microsoft Cloud, MySQL
  • 10+
  • Business Services, Financial Services, Retail, Technology Services

Who we are

Founded in May 2012, we envisioned creating a partner-centric IT support structure that would allow partners to easily communicate with their ICT department and receive efficient service and reliable solutions, adding much value to day-to-day business support.

From day one of starting the business, the basis was to serve our partners at the highest possible level and ensure that expectations were met and exceeded.

Value is our biggest driver in the business, all interactions we have, there needs to be a sense of value for both parties. So we base all our decisions on this aspect.

We pride ourselves on our company culture and dynamic team of IT experts who have the same passion and drive for success. We continually bring like-minded people and businesses into the fold.

Our Approach

We aim to better assist our partners beyond IT support with proactive solutions to help systematize and automate their business.  We do due diligence to understand you business and its processes. With this, we use creative problem solving and long-term strategic planning to build customised solutions that will improve how you do business.

We focus mainly on small to medium-sized businesses run by dynamic leaders ignited by change and keep moving forward. Many of these leaders are pioneers in their industry who constantly learn and implement changes to improve their businesses. We are continually developing our skills to better support, educate and help empower our partners.

 

Our Services

  • IT Support Services (SLA)

    • Per Seat SLA: Based on the number of users. This is a fully comprehensive solution with weekly visits by your dedicated account lead. This solution includes device monitoring and unlimited support – for day-to-day and IT Projects.
    • Block Hour SLA: Support for a dedicated block of hours, with the flexibility to choose hours allocated and use the block hours for maintenance.

Many SME businesses have started outsourcing their  IT needs to specialists, allowing their internal resources time to focus on their core strengths instead of maintaining complicated IT systems.

Some businesses require a balance of in-house and outsourced IT support. As technology has become more complex and advanced, so have the services that support it. Therefore, having a qualified technician on-site to manage the day-to-day IT niggles, and an outsourced IT provider to assist with complex IT issues and overflow, especially during leave days, will help keep your infrastructure updated and secure.

We offer a wide range of Microsoft and Office 365 Plans. So whether you are looking for email, office applications (Word, Excel and PowerPoint) or just office services (OneDrive, SharePoint and Microsoft Teams), we can help you find the correct license for your business needs.

Cloud Services - Microsoft Office 365 partner emblem

We can assist in Offsite Daily Monitoring, Virtual Environment Backups and Disaster Recovery Solutions to minimise downtime and keep your vital data secure.

 

Some of Our Customers

Nkosi haven Logo    Pulsit Electronics logo    Wire Supplies logo    Pandora

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