Unlocking South Africa’s pulse through technology
In 2013, CEO Siddika Osman and COO Sagaren Kanniappen left the corporate world to form Nkgwete IT Solutions. Their courage paid off: today, Nkgwete is a proud level 1 B-BBEE Qualifying Small Enterprise with offices all over South Africa, 130 employees – and numerous satisfied customers.
At Nkgwete IT Solutions, we are passionate about the power of technology to unlock South Africa’s, and Africa’s, untapped potential.
Since 2013, we’ve delivered exceptional managed IT services to companies throughout South Africa. We’ve made technology work for them.
In that time we’ve accumulated vast experience, including supporting large estates of up to 40 000 devices. We process more than 6 000 calls a month, and we consistently meet our service level agreement targets.
We’re proud of the fact that we always honor our commitments. It’s why we can boast a 95% customer satisfaction index rating, and an 80% employee satisfaction index rating.
Headquartered in Emalahleni (formerly Witbank), in Mpumalanga, we have 22 offices throughout all nine of South Africa’s provinces. From Polokwane to Cape Town, and Kimberley to Empangeni, we stay close to our clients.
Our IT service desk assists customers to resolve incidents and manage service requests. It is a single point of contact, and it provides first- and second-line remote support using advanced tools.
On-site support is our second point of escalation for incident resolution, service requests and connectivity issues.
IT governance and Audits
Internal audit assesses the effectiveness of IT governance components, and provides assurance that principles and practices are being followed and work as intended.
We assist our clients to configure, monitor and maintain reliable networks, ensuring connectivity between people, their devices and the software applications they use.
Remote Monitoring and Management
Remote monitoring and management (RMM) allows for supervision and control over IT systems by our support technicians, to administer patches, install updates and software, and much more – all on a single, centralised dashboard.
Our adaptive anti-malware software program aims to protect IT systems and individual computers from malicious software, or malware.
We recommend the comprehensive Microsoft suite of software tools and services for office documentation, communication and management tasks. We assist clients to identify those subscriptions that best meet their needs.
Security Training and Phishing
Our security awareness training programmes are designed to prevent and mitigate user risk, and help clients’ teams understand vulnerabilities and threats to their business operations, and how they can prevent information security breaches.
We deliver first- and second-line support through our service desk teams. Calls not resolved by our service desk teams are routed to our field support teams, situated across South Africa.
For large customers, we have field support teams based at client sites. We also have hybrid teams that support various clients, and travel to client sites to provide on-site support.
Our walk-in centres, called Tech Lounges, offer support that vastly improves our clients’ experience. They can also be used to introduce users to planned technology roll-outs, teach them about technology innovations, and let them experiment with new devices and operating systems.
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