Marketplace Seller Agreement
To sell your IT and Digital Marketing services on SanteTech online marketplace (the “Site”), you must agree to the marketplace seller agreement outlined below, including our privacy policy and any other terms and conditions on the Site. By listing your business and your IT services on the Site, you agree to be bound by all terms and conditions of this marketplace agreement. By using the Site in any way, you are agreeing to comply with the agreement, including giving your consent to have your personal information used towards the Service.
In addition, when using the Site, you agree to abide by any applicable posted guidelines for all SanteTech services, which may change from time to time. Should you object to any term or condition of the agreement, any guidelines, or any subsequent modifications thereto or become dissatisfied with the Service in any way, your only recourse is to immediately discontinue use of the Service.
The Site is operated by SanteTech Pty Ltd, which reserves the right to make changes to this marketplace services agreement at any time. Changes to this marketplace services agreement are effective when the changes are posted to the Site. Continuing to market services on the Site will constitute your agreement to the new marketplace services agreement. It is your responsibility to review the changes and decide if you want to continue to use the Site. Changes to the marketplace services agreement may occur without notice to you.
SanteTech provides an online service that allows third party IT service and Digital Marketing providers to market their services to prospective buyers. SanteTech does not act as the agent for either buyers or marketers/sellers. Our service provides a platform for these transactions to take place and the facilitation of the sales process to conclusion.
A service provider can select one of the two listing options (free listing and paid listing) and proceed to list their business and services in order to make full use of marketing on the Site. The service provider must always provide accurate, current and complete information; and must update such information in a timely manner to maintain its accuracy and completeness. Any use of the Site through your listing Account will be deemed as being used by you. SanteTech is entitled to rely on the contact and other information that is supplied to us through your listing Account. Your Account is non-transferable and non-assignable.
Listing your company to market its services on the SanteTech Site is limited to parties that can lawfully enter a contract. Minors are not allowed to buy or market on our Site. To list your services for marketing you must supply all the required information on the Site and agree to the marketplace agreement. Claims made of certification, partnerships, qualifications must be validated with valid documents from the relevant OEM or accrediting body.
SanteTech provides both a free listing option and a paid option where the paid option offers more features for marketing and advertising on the site. The paid option also gets the priority on referred leads. There are various options of advertising on the site and the rates and positions are outlined in the “Advertise with SanteTech” page on the website.
No fees are charge to any prospective buyers for searching our Site for suitable IT service providers.
The below fees are also applicable to sales deals concluded off the platform but referred and facilitated by SanteTech (Pty) Ltd. SanteTech also generates leads and sales off the platform through other marketing means and refer this business to service providers on the platform, and at times, may be providers who are not listed on the platform (website).
For all IT & Digital Marketing services sold and concluded through its Site, SanteTech charges a minimal commission based on a percentage of the total sale (or project) price, as set forth below. The service provider is responsible for paying commission. The commission will be automatically deducted from the total invoice amount received from a sale. Commission rates may change at any time without notice; however, this will always be communicated to the service provider during the quoting process.
Commission is effective and liable on the date of sale of the services/ goods/ project and deducted from monies received from the client. Service providers who subscribe to any paid subscription plans and/or are paying for any adverting plan on the website at the time the sales deal is concluded will be eligible for a 10% discount on due fees/commissions.
Deal Value Bands | Flat Fee | Successful Deals |
R5 000 – R10 000 | R 450 | Flat fee per deal |
R10 001 – 30 000 | R 800 | Flat fee per deal |
R30 001 – R50 000 | R 1 250 | Flat fee per deal |
Percentage Fee | ||
R50 001 – R600 000 | 9% | Comm per deal |
R600 001 – R1 000 000 | 6% | Comm per deal |
R1 000 000+ | 4% | Comm per deal |
By listing your company and the services you provide on our Site, you agree to pay the applicable commission, and any collection costs related to non-payment of fees. All fees are payable upon demand. Any sale concluded with a customer referred and/or facilitated by SanteTech, within the Site or outside the Site is considered liable for commission.
SanteTech requires the service provider to provide timely support to the customers of the marketplace, please make sure that all communications are kept within our online messaging centre. All messages should ideally be replied to within 48hrs. Please resolve all customer issues related to the SanteTech Site within 48hrs. You are also required to notify SanteTech when you change the status of an order. Changes in status could include but are not limited to cancelling an order, refunding an order or alerting a customer about any changes from their order. Do not contact customers directly unless replying to a question, alerting them of an order status update or responding to a complaint.
Sellers cannot market services that: infringe upon intellectual property rights or are illegal, fake, counterfeit, or forged. All services agreed to with the customer will always be preceded by a detailed quote and followed by a services agreement from the supplier, as the norm in the IT services industry, this may further include a Service Level Agreement (SLA). SanteTech will always be the facilitating party between the service provider and the buyer. Site transactions must take place between two different individuals, organizations or entities.
SanteTech reserves the right to refuse service to anyone at any time for any reason. Sellers are not allowed to contact the customer without going through SanteTech or by written agreement between the 3 parties. Continued violation of any part of this clause may lead to immediate cancellation of the service provider’s account.
SanteTech determines what services to market on the Site, these must fall within the services categories. Services may be added or removed at any time without notice. The way listings appear in the marketplace may change without notice to users of the marketplace.
All parties must keep any buyer information received confidential and secure. In general, you should not share your SanteTech login information with anyone other than authorized employees. Any employees or individuals who have access to your SanteTech account must also keep login and buyer information secure. If you store buyer information anywhere outside of the SanteTech Seller Portal, you must store that information securely where unauthorized individuals cannot access the information.
In addition, you may not share, sell, rent, or distribute buyer information to a third party for purposes unrelated to the transaction made on the Site, including through social media platforms, such as Facebook or LinkedIn. You may not use buyer information except as necessary to complete the purposes for which the information was provided to you (e.g., to complete the transaction). You may not use buyer information to market to buyers, unless you obtain prior, opt-in consent from each individual buyer before doing so.
The Parties agree that they may obtain personal information during the duration of the Agreement for the fulfilment of the rights and obligations contained herein and may further only process such information for the specific purposes of complying with their obligations in terms of this Agreement.
The Parties agree that if personal information will be processed for additional purposes beyond the original purpose for which it was obtained, explicit written consent must be obtained beforehand from the other Party.
Performing the obligations as set out in this Agreement, the Parties shall at all times:
Once the sale has been concluded and services have been delivered, SanteTech will invoice the demand customer as per the invoice received from the service provider to SanteTech, invoices must be submitted as early as possible to allow prompt payment. Once payment is received, SanteTech credits the net proceeds from the sale to the service provider’s account as per the invoice. Keep in mind that refunds to buyers, selling commission and other transactions are debited against amounts credited to your Account from sales. SanteTech will not be liable to seller if we do not proceed with a transaction due to non-delivery of agreed services by the service provider or any reasons beyond our control.
Payment Process:
In instances where there’s agreement between SanteTech and the supplier that the supplier will invoice the customer directly, the service provider agrees that they will pay SanteTech the due commission/fees within 48 hours of receiving payment from the customer. SanteTech will invoice the supplier for the agreed and due amounts. No deductions will be made by the service provider on the due commissions/fees.
If SanteTech reasonably concludes based on information available to us that seller’s actions and/or performance in connection with the Site may result in buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with this marketplace agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any seller actions and/or performance in connection with this marketplace agreement. We will not be liable to seller if we act in accordance with the provisions of this Section.
It is the seller’s responsibility to collect and remit any taxes associated with a transaction. SanteTech collects and pays tax on all transactions. SanteTech is not responsible for determining when tax should be charged and will not be held responsible for the collection or lack of collection of any taxes on such purchases.
The service provider can terminate participation on our Site at any time by written notice to SanteTech. SanteTech reserves the right to terminate a user’s participation on the Site at any time for any reason at its sole discretion, with or without notice to user. SanteTech reserves the right to monitor user accounts to determine if policies or laws are being broken. SanteTech reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties.
Upon termination, seller must pay SanteTech any fees that were incurred prior to the effective date of termination, and any pending transactions will be cancelled. SanteTech reserves the right, upon termination, to offset against any payments to be made to service provider, an amount determined by SanteTech to be adequate to cover chargebacks, refunds, adjustments or other amounts paid to buyers in connection with Site purchases from service provider’s account for a prospective three-month period.
At the end of such three-month period following termination, SanteTech will disburse to service provider any amount not used to offset chargebacks, refunds, adjustments or such other amounts paid to buyers, or seek reimbursement from service provider via any of the means authorized in this marketplace agreement for any additional amount required to offset chargebacks, refunds, adjustments or other amounts paid to buyers, as applicable.
The Site is provided as is and without warranty. SanteTech makes no warranties of any kind, expressed or implied. We strive to provide our Site 24 hours a day 365 days a year, but we do not guarantee our Site will always be available. SanteTech will not be liable for any loss due to our Site not being available. SanteTech will not be liable for any loss due to errors in our software or the software of others that we use.
SanteTech may refuse service to anyone for any reason. SanteTech may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by a buyer and our bank account being debited to pay out credits to a service provider. SanteTech may obtain reimbursement of any amounts owed by the service provider to SanteTech by deducting from future payments owed to the service provider, reversing any credits to the Account, debiting the seller’s bank account, charging the seller’s credit card, or seeking such reimbursement from the seller by any other lawful means. You authorize us to use any or all of the foregoing methods to seek reimbursement, including the debiting of your credit card or checking account.
The service provider will defend, indemnify and hold harmless SanteTech and its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in this marketplace agreement; or (ii) your own website or other sales channels, the products you sell, any content you provide, the advertisement, offer, sale or return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell or content you provide, or the collection, payment or failure to collect or pay any taxes.
SANTETECH WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS MARKETPLACE AGREEMENT, THE SITE, THE INABILITY TO USE THE SITE OR THE MARKETPLACE, OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO VIA THE SITE.
If a dispute arises, buyers and sellers are expected to deal with each other to come to a resolution. At times, SanteTech Customer Service may step in to mediate disputes between Buyers and Sellers on our platform. During mediation, SanteTech Customer Service may apply full or partial refunds to resolve disagreements, any and all refunds are at the discretion of the Customer Service Team.
Any claim against SanteTech in relation to our marketplace shall be adjudicated in a court in South Africa, Johannesburg and you agree to exclusive jurisdiction of these courts. This agreement shall be governed by South African law.
By agreeing to the marketplace seller agreement, you grant the royalty-free use of any content you submit to us. You represent that you own the content you submit to SanteTech or you have the right to distribute submitted content. You will be responsible for any violation of rights for unauthorized content.
If any section of this agreement is deemed unlawful, void or unenforceable, then that section shall be deemed severable, and the remainder of the agreement will remain in force. Failure to enforce any section of this agreement by SanteTech does not constitute a waiver of SanteTech’s right to enforce such section or any other section in the future.
